FESTIVE SEASON: FREE EXPRESS DELIVERY ON ALL ORDERS & RETURN PERIOD EXTENDED TO 31.01.2025.

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Delivery and returns

GIFTING PERIOD DELIVERY AND RETURNS CONDITIONS

From November 15th 2024 to December 19th 2024, all orders will be eligible for free delivery via DHL Express. The average delivery lead times for DHL Express are 2 to 4 working days, though we will not be able to ensure a delivery in time for Christmas if your order is placed after December 18th 2024.

For engraving orders, please allow 5 extra days for our team to process your request and engrave the watch. We will not be able to ensure a delivery in time for Christmas for orders placed after December 10th 2024.

All eligible orders placed between November 15th 2024 and December 31st 2024 can be returned until January 31st 2025. Our usual return conditions apply (please see below).

DELIVERY

We, The Swatch Group (UK) Ltd, Division Tissot (“Tissot”, “we”, “us”, “our”), offer express delivery services. Orders should be delivered within 1 to 4 business days (subject to a maximum of 30 days) unless advised otherwise. We are pleased to advise that all orders placed on this website are eligible for express delivery. All deliveries to Ireland are handled by DHL Express and charged €4.95 during checkout.

You will be provided with a tracking number as soon as your parcel is despatched. Please take note that all orders require a signature upon delivery and can only be delivered to the original delivery address.

RETURNS

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.

We will try to attend to all returns as soon as practically possible. A box set containing several items may only be returned for refund as whole, with all of the original items, except for warranty cases.

a. Unwanted Products

For information about the exercise of the right to cancel, please see section 9 in our conditions of sales.

b. Faulty Products

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).

In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs.

We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product.

For help with faulty items later than 30 days after your delivery please contact us to discuss your options. This does not affect your legal rights.

c. Returning Unwanted or Faulty Products

If possible, please use a secure delivery method, which requires signature such as An Post “signed for” or Special Delivery and return to:

Hour Passion

Tissot E-Com Refunds and Exchanges

Unit 46a,

Greyabbey,

Nurney Road,

Co. Kildare,

Ireland

You will be responsible for the returned product(s) until they reach us. Please note that any item with engraving won't be entitled for refund or exchanges

d. Recycling Your Old Tissot Watch – The Waste Electrical & Electronic Equipment (WEEE) Legislation

- The Waste Electrical and Electronic Equipment (WEEE) Directive is now European law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Much of WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

By law consumers in the EU are entitled to the treatment of electrical equipment in accordance with WEEE Regulations.

- The Swatch Group (UK) Limited is obliged under these regulations to offer our customers free take-back of their WEEE item on a like-for-like basis when buying a new Electrical or Electronic product from us.

Customers must return their WEEE item to us within 28 days upon receipt of their new purchase. Please return your Tissot watch to: Hour Passion, Tissot E-Com Refunds and Exchanges, Unit 46a, Greyabbey, Nurney Road, Co. Kildare, Ireland