Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.

We will try to attend to all returns as soon as practically possible.

A box set containing several items may only be returned for refund as whole, with all of the original items, except for warranty cases.  

a. Unwanted Products

For information about the exercise of the right to cancel, please see section 9 in our conditions of sales.

b. Faulty Products

• We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).
• In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs. 
• We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product. 
• For help with faulty items later than 30 days after your delivery please contact us to discuss your options.  This does not affect your legal rights. 

c. Returning Unwanted or Faulty Products

If possible, please use a secure delivery method, which requires signature such as An Post “signed for” or Special Delivery and return to: 

Tissot E-Com Refunds and Exchanges

Hour Passion

Unit 46a, 

Greyabbey, 

Nurney Road, 

Co. Kildare,

Ireland

PLEASE CLICK HERE TO DOWNLOAD THE RETURNS FORM

You will be responsible for the returned product(s) until they reach us. 

d. Recycling Your Tissot Watch

Waste Electrical and Electronic Equipment (WEEE)

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces environmental and health risks associated with sending electrical goods to landfill. Electrical goods marked with the crossed-out wheeled bin symbol should be disposed of separately from normal household waste so that they can be recycled.

As a responsible retailer, we are offering all our customers free take-back of their Tissot watch.

Please return your Tissot watch to:

Tissot E-Com Refunds and Exchanges

Hour Passion

Unit 46a, 

Greyabbey, 

Nurney Road, 

Co. Kildare,

Ireland