Career
Watchmaker and innovator since 1853, Tissot has demonstrated what Swiss quality and reliability stand for. With over 4 million watches exported worldwide every year, Tissot has established itself as the leader in the traditional Swiss watchmaking industry. Tissot lives up to its motto, “Innovators by Tradition”, and is internationally renowned for the excellent quality of all the components used in its products.
Tissot is the proud employer of over 1,500 people around the world, who create, produce, and sell our timepieces. The key to our success lies in our know-how, and in the skills and personal qualities of our staff.
The team spirit, commitment and loyalty shown by our staff daily all make for a friendly, family-like atmosphere that is part of our company culture.
As a member of Swatch Group, the world’s biggest watchmaking group, Tissot offers many job opportunities and a variety of options for career progression.
Description du poste
La Maison Tissot recrute un Vendeur en CDI 21H au sein de son espace des Galeries Lafayette Haussmann.
En tant que Vendeur, vous êtes un véritable ambassadeur de la Marque partageant les valeurs et les ambitions. L’Univers de l’horlogerie et l’art de la vente sont également vos leitmotive.
Votre rôle est de contribuez à la croissance du chiffre d’affaires du point de vente et d'offrir une expérience client personnalisée et exceptionnelle.
Vos missions principales seront les suivantes :
- L’accueil et le conseil clientèle en respectant les codes et l’ADN de la marque
- Le développement du chiffre d’affaires et l’atteinte des objectifs fixés
- La fidélisation de notre clientèle et l’optimisation du fichier client
La liste n'étant pas exhaustive.
Description du poste
La Maison Tissot recrute un Vendeur en CDI 35H au sein de son espace des Galeries Lafayette Haussmann.
En tant que Vendeur, vous êtes un véritable ambassadeur de la Marque partageant les valeurs et les ambitions. L’Univers de l’horlogerie et l’art de la vente sont également vos leitmotive.
Votre rôle est de contribuez à la croissance du chiffre d’affaires du point de vente et d'offrir une expérience client personnalisée et exceptionnelle.
Vos missions principales seront les suivantes :
- L’accueil et le conseil clientèle en respectant les codes et l’ADN de la marque
- Le développement du chiffre d’affaires et l’atteinte des objectifs fixés
- La fidélisation de notre clientèle et l’optimisation du fichier client
La liste n'étant pas exhaustive.
Job description
We are currently recruiting Sales Assistant who will be in charge of assisting clients through personalized customer experience. The ideal candidate will represent Tissot as an ambassador, inspiring our customers. The Senior Sales Assistant will be responsible for: - lead complex clients' request, assist them throughout the entire customer journey including after sales activities; - Support operation tasks, be aware of company procedures and systems and ensure compliance; - Take actions to maximize the sales opportunity on all categories; - Drive results through delivering an elevated customer experience both during and after sale serviceJob description
We are currently recruiting Sales Assistant who will be in charge of assisting clients through personalized customer experience. The ideal candidate will represent Tissot as an ambassador, inspiring our customers. The Senior Sales Assistant will be responsible for: - lead complex clients' request, assist them throughout the entire customer journey including after sales activities; - Support operation tasks, be aware of company procedures and systems and ensure compliance; - Take actions to maximize the sales opportunity on all categories; - Drive results through delivering an elevated customer experience both during and after sale serviceJob description
Vos activités principales seront les suivantes :
- Participer activement à l'établissement des budgets par fournisseur pour garantir une gestion financière efficace et maximiser les opportunités de croissance ;
- Mettre en œuvre votre talent de négociateur lors des appels d'offres, en négociant habilement les prix pour assurer des relations gagnant-gagnant avec nos partenaires ;
- Effectuer des analyses approfondies des besoins, ce qui vous permettra de prendre des décisions éclairées dans le processus de passation de commandes, assurant ainsi une gestion efficace du cycle d'approvisionnement ;
- Suivre de près les portefeuilles de commandes et les livraisons, garantissant une fluidité opérationnelle et une satisfaction optimale de nos clients internes ;
- Contribuer de manière proactive aux projets d'amélioration continue du département, faisant de vous un moteur clé de l'innovation au sein de notre équipe ;
- Analyser et gérer les problèmes liés aux livraisons, à la facturation et aux retours fournisseurs.
Description du poste
Pour la rentrée d’août 2025, nous recherchons notre futur-e apprenti-e logisticien-ne CFC, option stockage.
En tant qu’apprenti-e logisticien-ne, tu es chargé-e de la gestion professionnelle de nos montres et composants. Tu les réceptionnes, les contrôles et les prépares pour les stocker avec compétence. Des chariots élévateurs sont utilisés afin de les empiler et de les transporter. La mise à disposition des produits conformes aux besoins de nos clients dans le monde entier et le contrôle régulier des stocks font également partie de tes missions. Tu emballes et étiquètes, tu établis les bulletins de livraison et charges les véhicules conformément aux prescriptions.
Description du poste
Nous recherchons notre futur-e apprenti-e employé-e de commerce CFC pour la rentrée d'août 2025.
Tout au long de ton apprentissage, tu auras l’opportunité de découvrir la diversité du métier en approfondissant tes connaissances dans nos différents services. Nous t’offrons une formation orientée sur la pratique et encadrée par des professionnels du métier.
Job description
We are currently recruiting Sales Assistant who will be in charge of assisting clients through personalized customer experience. The ideal candidate will represent Tissot as an ambassador, inspiring our customers. The Senior Sales Assistant will be responsible for: - lead complex clients' request, assist them throughout the entire customer journey including after sales activities; - Support operation tasks, be aware of company procedures and systems and ensure compliance; - Take actions to maximize the sales opportunity on all categories; - Drive results through delivering an elevated customer experience both during and after sale serviceJob description
We are currently recruiting Sales Assistant who will be in charge of assisting clients through personalized customer experience. The ideal candidate will represent Tissot as an ambassador, inspiring our customers. The Senior Sales Assistant will be responsible for: - lead complex clients' request, assist them throughout the entire customer journey including after sales activities; - Support operation tasks, be aware of company procedures and systems and ensure compliance; - Take actions to maximize the sales opportunity on all categories; - Drive results through delivering an elevated customer experience both during and after sale serviceJob description
Für unsere Boutique an der Zürcher Bahnhofstrasse suchen wir zum nächstmöglichen Zeitpunkt eine-n Verkäufer-in (100%).
Deine Tätigkeiten
- Begleitung unserer Kundinnen und Kunden
- Verkauf unserer Uhren
- Wechseln von Uhrenbändern und Batterien
- Kassenbedienung und –Abrechnung
- Teilnahme an Anlässen und/oder gezielten Ausbildungen
- Aktive Teilnahme an Teamsitzungen
Job description
In this role focusing on the Boutique stores, you will work closely with the Brand Manager to lead and direct the Boutiques towards achievement of sales target in compliance with Company’s policies & guidelines in operations
Retail Sales
• Accountable for sales target achievement for Retail business.
• Assist Brand Manager in monitoring the sales targets and other retail KPIs and propose timely action for review.
• Monitor sales performance at individual Boutique staff level and propose timely action if required.
• Control and monitor CRM programs to be implemented in the stores.
Retail Operation, Visual Merchandising
• Maintain the SOP and improve retail operations to ensure compliance and guidelines are met.
• Oversee the security set-up to ensure that all stores are properly equipped with the optimum security measures, monitor its effectiveness and compliance.
• Monitor day to day operation/running of the boutiques and communicate with supplier/contractor for maintenance of the stores. Ensure housekeeping rules & regulations are being observed and carried out accordingly.
• Control and manage visual merchandising in all stores and ensure it meets the VM guidelines. Execute change of window animation for all stores following the brand guidelines.
• Work closely with the marketing personnel to execute and ensure all Retail POS materials are updated timely to synergize with the launch period/s and assist to provide visual materials to the mall if required.
Retail Team Management
• Oversee staff duty roster planning, leave plan, recruitment, control of headcount and staff expenses. Supervise all boutique staff to ensure compliance of all the SOP including areas such as punctuality, attire, greeting etc.
• Guide, support and motivate retail staffs to ensure job retention and work closely with Management and HR to ensure lower staff turnover and higher job satisfaction amongst the retail staff.
• Oversee and ensure that staff receive basic trainings (upon joining) and continuous training on products knowledge and soft skill for better sales performance.
Inventory Management and Control
• Manage stock for all boutiques and be accountable for stock holding and compliance of company guidelines.
• Work closely with finance and logistics on stock take and implement regular stock check and report discrepancy.
Others
• Responsible for renovation and repair projects of the boutiques. Coordinate retail new store openings with Brand Manager and marketing personnel.
• Assist in handling customers complaints.
• Support ad hoc assignment or any other relevant tasks as & when required.
The Role
The Store Manager’s primary purpose is to ensure smooth running of day-to-day retail operations, lead by example and drive the team to achieve set targets.
Key responsibilities include the following
- Continually review operational reports and records to ensure company policies and procedures are being upheld.
- Ensuring set up and set down processes are implemented and run smoothly
- Daily reports are reviewed and sent to relevant management making sure all figures balance
- Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times
- Define responsibilities of sales team making sure all tasks are being completed to the expected standard
- Conduct orientation and regular training, coach and develop the team
- Ensure store sales targets are continuously being achieved
- Deal with elevated clients and supporting team where necessary
- Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business
- Provide ongoing feedback to the Brand Manager on staff performance
- To be always fully qualified in Tissot e-learning
- Conduct ongoing sales coaching to ensure selling skills are of the highest standard
- Work with TISSOT Marketing & Communications team to develop and co-ordinate events
- Boutique public relations
- Work closely with centre management to maximise opportunities
- Develop relationships with tour operators
The person in this role would need to have the following skills and experience
- Tertiary qualifications in Business Administration preferred
- Minimum 5 years retail experience in high-range/premium sector preferred
- Highly developed and proven customer service skills
- Proven staff management experience
- Computer literacy skills: Word, Excel
- Excellent organisational skills
- Excellent oral and written communication skills
- Numerical and financial skills
- Strong analytical and problem solving skills
- Effective time management skills
- Team player
- Energy, drive and enthusiasm