Career
Job description
In this role focusing on the Boutique stores, you will work closely with the Brand Manager to lead and direct the Boutiques towards achievement of sales target in compliance with Company’s policies & guidelines in operations
Retail Sales
• Accountable for sales target achievement for Retail business.
• Assist Brand Manager in monitoring the sales targets and other retail KPIs and propose timely action for review.
• Monitor sales performance at individual Boutique staff level and propose timely action if required.
• Control and monitor CRM programs to be implemented in the stores.
Retail Operation, Visual Merchandising
• Maintain the SOP and improve retail operations to ensure compliance and guidelines are met.
• Oversee the security set-up to ensure that all stores are properly equipped with the optimum security measures, monitor its effectiveness and compliance.
• Monitor day to day operation/running of the boutiques and communicate with supplier/contractor for maintenance of the stores. Ensure housekeeping rules & regulations are being observed and carried out accordingly.
• Control and manage visual merchandising in all stores and ensure it meets the VM guidelines. Execute change of window animation for all stores following the brand guidelines.
• Work closely with the marketing personnel to execute and ensure all Retail POS materials are updated timely to synergize with the launch period/s and assist to provide visual materials to the mall if required.
Retail Team Management
• Oversee staff duty roster planning, leave plan, recruitment, control of headcount and staff expenses. Supervise all boutique staff to ensure compliance of all the SOP including areas such as punctuality, attire, greeting etc.
• Guide, support and motivate retail staffs to ensure job retention and work closely with Management and HR to ensure lower staff turnover and higher job satisfaction amongst the retail staff.
• Oversee and ensure that staff receive basic trainings (upon joining) and continuous training on products knowledge and soft skill for better sales performance.
Inventory Management and Control
• Manage stock for all boutiques and be accountable for stock holding and compliance of company guidelines.
• Work closely with finance and logistics on stock take and implement regular stock check and report discrepancy.
Others
• Responsible for renovation and repair projects of the boutiques. Coordinate retail new store openings with Brand Manager and marketing personnel.
• Assist in handling customers complaints.
• Support ad hoc assignment or any other relevant tasks as & when required.
The Role
The Store Manager’s primary purpose is to ensure smooth running of day-to-day retail operations, lead by example and drive the team to achieve set targets.
Key responsibilities include the following
- Continually review operational reports and records to ensure company policies and procedures are being upheld.
- Ensuring set up and set down processes are implemented and run smoothly
- Daily reports are reviewed and sent to relevant management making sure all figures balance
- Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times
- Define responsibilities of sales team making sure all tasks are being completed to the expected standard
- Conduct orientation and regular training, coach and develop the team
- Ensure store sales targets are continuously being achieved
- Deal with elevated clients and supporting team where necessary
- Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business
- Provide ongoing feedback to the Brand Manager on staff performance
- To be always fully qualified in Tissot e-learning
- Conduct ongoing sales coaching to ensure selling skills are of the highest standard
- Work with TISSOT Marketing & Communications team to develop and co-ordinate events
- Boutique public relations
- Work closely with centre management to maximise opportunities
- Develop relationships with tour operators
The person in this role would need to have the following skills and experience
- Tertiary qualifications in Business Administration preferred
- Minimum 5 years retail experience in high-range/premium sector preferred
- Highly developed and proven customer service skills
- Proven staff management experience
- Computer literacy skills: Word, Excel
- Excellent organisational skills
- Excellent oral and written communication skills
- Numerical and financial skills
- Strong analytical and problem solving skills
- Effective time management skills
- Team player
- Energy, drive and enthusiasm
Description du poste
La Maison Tissot recrute un Vendeur en CDD 35H de novembre 2024 à janvier 2025 au sein de la boutique des Champs-Elysées.
En tant que Vendeur, vous êtes un véritable ambassadeur de la Marque partageant les valeurs et les ambitions. L’Univers de l’horlogerie et l’art de la vente sont également vos leitmotive.
Votre rôle est de contribuez à la croissance du chiffre d’affaires du point de vente et d'offrir une expérience client personnalisée et exceptionnelle.
Vos missions principales seront les suivantes :
- L’accueil et le conseil clientèle en respectant les codes et l’ADN de la marque
- Le développement du chiffre d’affaires et l’atteinte des objectifs fixés
- La fidélisation de notre clientèle et l’optimisation du fichier client
La liste n'étant pas exhaustive.
Job description
Key Responsibilities: Reporting to the Tissot Vice President and the Country Manager, this exciting opportunity will require successful delivery of the following duties and responsibilities: • Lead the day-to-day activities and operations of the brand in the UK. • Manage budget and P/L of the brand in the market. • Develop annual business plans. • Prepare and submit the Brand’s management reports. • Derive Sales/Marketing and Communication plans with the alignment of the Brand’s marketing concept for the UK. • Suggest and execute the distribution policy for the country in line with SG and Brand HQ overall distribution policy and the legal document requirement. • Manage relationships with retailers. • Responsible for the execution and delivery of payment terms/accounts receivable in line with the SG policy for the UK. • Responsible for the purchase from Switzerland and the control of inventory levels (qualitative/quantitative) in line with SG policy for the country. • Develop new distribution opportunities including completion of tenders and internal SG documents to acquire appropriate funding within SIS and corporate retail. • Drive and seek continuous improvement on product sales. • Implement corporate and international procedures (sales techniques, security etc.). • Oversee people management aspect including recruitment, training, coaching and guiding the team to ensure Tissot sales techniques and standards are delivered. • Partner with local HR to develop people enabling strategy in line with the business objectives. • Ensure seamless, effective and regular communication with the Country Manager, Brand Vice President and Headquarters. • Provide recommendations and consult with the Brand HQ regarding overall product, communication and distribution strategies and keeping Country Manager informed. • Inform the Country Manager and HQ of any extraordinary, irregular points or elements within your field of responsibility. • Establish Sales/Expense budgets for the division, ensuring they are in line with SG policy for the UK, and budget limits are respected. • Supervise and manage the merchandising of customers in line with the marketing policy of Brand HQ. • Assist CS to achieve the expected level of service as outlined by Brand HQ. • Ensure the Customer Care team is delivering excellent service by achieving set KPIs.Description du poste
Vos missions
Dans le cadre de votre fonction, vous aurez la mission de Controller. Rôle central dans nos opérations et collaborant avec une équipe de 4 personnes, vous aurez principalement la responsabilité d’assurer l’efficacité de nos processus financiers.
Tâches principales
- Participation aux tâches du reporting mensuel
- Suivi du budget marketing
- Participation à l’établissement des prix de vente à l’international
- Coordination et suivi des inventaires
- Soutien à la direction financière pour diverses analyses (weekly sales figures, forecast, budget, KPI, validation des précalculations produits)
The Role
This role will be responsible for
- Provide first level of technical assistance to clients
- Registration of services, clearly identifying service needs
- Facilitate Pre-Authorization & Watch Imagery
- Escalation Management
- Refer to catalogs, directories, or databases to answer client queries
- Collaborate with the service centre for coordination of services
- Conduct Warranty interventions (Such as Battery exchanges, repair on bracelets etc.)
- Case cleaning utilising an ultrasonic / steam cleaner
- Partial disassembly / assembly of mechanical and quartz movements
- Conduct quality control checks for watches returned from the service centre
- Maintenance of tools and equipment / ordering of consumables
- Daily reconciliation and reporting of CS activities
- Receipt and registration of incoming parcels
- Conduct weekly stock take
- Be able to sell watches at times when needed
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, “how they work” and relate knowledge to clients as needed/ requested
The person in this role would need to have the following skills and experience
- Excellent communication skills
- Technical aptitude with ability to follow technical instructions and guides
- Dexterity and ability to work with tools
- Collaborating with the team to exchange ideas and initiatives
- Time and priority management skills
- Compliant with operating procedures and protocol
- Ability to judge the costs and benefits of a possible action
- Decisive, firm, courteous, customer oriented, can handle stress
- A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
- Providing personalised service: knowledge of providing special services to clients based on their needs
The Role
This role will be responsible for
- Ensure both personal and store sales targets are being achieved.
- Make sure the highest level of Customer Service is being always upheld.
- Handle transactions for all types of sales according to company policy.
- Provide fast & efficient band replacement or link adjustment for customers.
- All new products to be displayed in accordance with Tissot Guidelines.
- Know stock availabilities, delays, back orders, and discontinued product.
The person in this role would need to have the following skills and experience
- Experience working within retail sales.
- A passion for the Tissot brand.
- Previous experience working towards sales targets and KPI’s.
- Highly developed and proven customer service skills.
- Excellent oral and written communication skills.
- Strong computer literacy skills.
- Team player.
- Energy, drive and enthusiasm.
Job description
In this role focusing on the Boutique stores, you will work closely with the Brand Manager to lead and direct the Boutiques towards achievement of sales target in compliance with Company’s policies & guidelines in operations
Retail Sales
• Accountable for sales target achievement for Retail business.
• Assist Brand Manager in monitoring the sales targets and other retail KPIs and propose timely action for review.
• Monitor sales performance at individual Boutique staff level and propose timely action if required.
• Control and monitor CRM programs to be implemented in the stores.
Retail Operation, Visual Merchandising
• Maintain the SOP and improve retail operations to ensure compliance and guidelines are met.
• Oversee the security set-up to ensure that all stores are properly equipped with the optimum security measures, monitor its effectiveness and compliance.
• Monitor day to day operation/running of the boutiques and communicate with supplier/contractor for maintenance of the stores. Ensure housekeeping rules & regulations are being observed and carried out accordingly.
• Control and manage visual merchandising in all stores and ensure it meets the VM guidelines. Execute change of window animation for all stores following the brand guidelines.
• Work closely with the marketing personnel to execute and ensure all Retail POS materials are updated timely to synergize with the launch period/s and assist to provide visual materials to the mall if required.
Retail Team Management
• Oversee staff duty roster planning, leave plan, recruitment, control of headcount and staff expenses. Supervise all boutique staff to ensure compliance of all the SOP including areas such as punctuality, attire, greeting etc.
• Guide, support and motivate retail staffs to ensure job retention and work closely with Management and HR to ensure lower staff turnover and higher job satisfaction amongst the retail staff.
• Oversee and ensure that staff receive basic trainings (upon joining) and continuous training on products knowledge and soft skill for better sales performance.
Inventory Management and Control
• Manage stock for all boutiques and be accountable for stock holding and compliance of company guidelines.
• Work closely with finance and logistics on stock take and implement regular stock check and report discrepancy.
Others
• Responsible for renovation and repair projects of the boutiques. Coordinate retail new store openings with Brand Manager and marketing personnel.
• Assist in handling customers complaints.
• Support ad hoc assignment or any other relevant tasks as & when required.
The Role
We are looking for an Assistant Boutique Manager to join our new team in our Collins Street Boutique. This position is responsible for assisting the Boutique Manager in the areas of sales, management, operations, customer service and leading the team. The key to this role is to provide a high level of customer service and motivate and train the team to meet monthly sales budgets. General administration, merchandising and inventory control also part this role.
Descrizione del posto
We are currently recruiting Sales Assistant who will be in charge of assisting clients through personalized customer experience. The ideal candidate will represent Tissot as an ambassador, inspiring our customers. The Senior Sales Assistant will be responsible for: - lead complex clients' request, assist them throughout the entire customer journey including after sales activities; - Support operation tasks, be aware of company procedures and systems and ensure compliance; - Take actions to maximize the sales opportunity on all categories; - Drive results through delivering an elevated customer experience both during and after sale serviceDescription du poste
Votre mission
Vente :
- Accueil des clients et cérémonial de vente selon les standards en matière d’expérience client ;
- Atteinte des objectives de ventes ;
- Mise à taille de bracelets ;
- Ouverture et fermeture de la caisse ;
Gestion des équipes en l’absence du Store Manager ou à sa demande :
- Favoriser une ambiance de travail agréable et motivante ;
- Veiller au respect des procédures Retail opérationnelles et des lignes directrices de la marque ;
- Former, motiver, coacher et encadrer l’équipe ;
- Transmettre à l'équipe une passion pour le développement de la marque, le service à la clientèle et le respect des valeurs de Tissot ;
Travailler en collaboration avec le Store Manager :
- Transmettre les informations importantes concernant les activités quotidiennes ;
- Tenir le Store Manager informé au sujet des employés ;
- Gérer le magasin conformément aux directives ;
Description du poste
Votre mission
Vous aurez pour mission d’encadrer, d’inspirer et de motiver votre équipe pour atteindre les objectifs commerciaux. Premier ambassadeur de la marque, vous incarnerez les valeurs de Tissot et garantirez des standards élevés en matière d’accueil et d’expérience clients.
Vos responsabilités
Vente :
- Optimiser les résultats et atteindre les objectifs commerciaux, en procédant continuellement aux ajustements nécessaires ;
- Définir et exécuter des plans d’action pour développer les ventes ;
- Conseiller et vendre les produits présentés dans la boutique ;
- Gérer et suivre les stocks et inventaires
Gestion des équipes :
- Favoriser une ambiance de travail agréable et motivante ;
- Veiller au respect des procédures Retail opérationnelles et des lignes directrices de la marque ;
- Recruter, former, motiver, coacher et encadrer l’équipe ;
- Transmettre à l'équipe une passion pour le développement de la marque, le service à la clientèle et le respect des valeurs de Tissot ;
Description du poste
Votre mission
- Accueil des clients et cérémonial de vente selon les standards en matière d’expérience client ;
- Conseiller les clients et les aider dans leurs choix
- Atteinte des objectives de ventes ;
- Mise à taille de bracelets ;
- Ouverture et fermeture de la caisse ;
- En charge de l’ordre et de la propreté dans la boutique ;
- Réapprovisionner et stocker les produits ;
- Respect des lignes directrices de la marque (dress code, planning de travail, sécurité).