Customer Service
All Services
Services prices
After careful examination of your watch, one of our watchmakers will recommend a light intervention, a partial maintenance service or a complete maintenance service.
The lists below of recommended prices for services are the prices applied by the official Customer Service Centres of The Swatch Group Ltd.’s affiliated company in the country where you are located, including Tissot SA in Switzerland. However, these lists of recommended prices for services are only indicative regarding the services carried out by agreed third parties service centers which may apply other prices.
Price list
The price list below is indicativeThe lists below of recommended prices for services are the prices applied by the official Customer Service Centres of The Swatch Group Ltd.’s affiliated company in the country where you are located, including Tissot SA in Switzerland. However, these lists of recommended prices for services are only indicative regarding the services carried out by agreed third parties service centers which may apply other prices.
LIGHT INTERVENTION
PARTIAL MAINTENANCE
COMPLETE MAINTENANCE
Mechanical
2-3hands
Chronograph
Chronograph
CAD 30
CAD 30
CAD 30
CAD 65
CAD 95
CAD 95
CAD 255
CAD 390
CAD 390
Quartz
2-3hands
Chronograph
Chronograph
CAD 30
CAD 30
CAD 30
CAD 65
CAD 90
CAD 90
CAD 165
CAD 245
CAD 245
Touch-screen watches
Connect / Touch (with sensor)
Touch (without sensor)
Touch (without sensor)
CAD 30
CAD 30
CAD 100
CAD 100
CAD 375
CAD 300
Warranty on performed service
2 years
2 years
List of maintenance services
LIGHT INTERVENTION
PARTIAL MAINTENANCE
COMPLETE MAINTENANCE
Diagnostic
✔
✔
✔
Inspection of water resistance
✔
✔
✔
Replacement of battery or accumulator (if applicable)
✔
✔
✔
Replacement of water-resistant components
X
✔
✔
Adjustment of accuracy
X
✔
✔
Calibration and inspection of functions
X
✔
✔
Professional ultrasonic cleaning of case and bracelet
X
✔
✔
Dismantling, cleaning, oiling of movement
X
X
✔
Replacement of worn movement parts or replacement of movement
X
X
✔
Warranty on performed service
X
2 years
2 years
Warranty
We offer a 24-month warranty on the work done.
In case of damage covered by this warranty, we undertake to repair or replace any parts, as we see fit and free of charge, and/or to repair faulty work as discovered by our Customer Service.
All other rights in connection with faulty work on our parts are explicitly excluded. This warranty neither covers normal wear and tear nor accidental damage or damage caused through negligence.
This warranty shall lapse in the case of any work being done by persons who are not appointed Tissot repairers.